Refund & Return Policy
Last Updated: October 2025
At Dr. Shahid Aesthetics, your satisfaction and safety are our top priorities. We stand by the quality of our products and ensure that every order reaches you in perfect condition. If you receive a product that does not meet our quality standards, please review our refund and return policy below.
Eligibility for Refund or Replacement
Refunds or replacements will be processed in the following cases, provided sufficient proof (photo or video) is shared within the stated time frame:
- Product Expiry – If the product received is past its expiration date.
- Damaged or Deformed Tablets – If the tablets appear crushed, melted, or deformed upon opening the seal.
- Contamination or Fungus – If the product shows visible signs of contamination or fungal growth.
- Broken Seal or Tampering – If the safety seal on the bottle is broken or appears tampered with upon delivery.
- Incorrect Product Received – – If the product delivered does not match your order.
Proof Required
Customers must provide clear photos or videos showing the issue, the batch number, and the condition of the product packaging at the time of delivery.
Conditions
To qualify for a refund or replacement, the following conditions apply:
- Claims must be submitted within 48 hours of receiving the product.
- The product must be returned in its original packaging, with the seal intact (except in cases of visible contamination or defect).
- Refunds will be processed only after verification by our quality assurance team.
- Products opened or used beyond the defective portion are not eligible for a refund or replacement.
Refund Process
Once your claim is verified and approved:
- Refunds will be initiated within 15–30 working days to your original payment method.
- In case of replacement, a new product will be shipped at no additional cost.
- If the product was purchased through a retail or third-party store, please contact the same outlet directly as policies may vary.
Non-Refundable Items
- Products damaged due to improper storage or handling after delivery.
- Products returned without valid proof of damage or defect.
- Opened or partially used bottles without an eligible issue.
- Expired products reported after the claim period.
How to Request a Refund
To initiate a refund or replacement request, please contact us through one of the following:
Email: info@drshahidaesthetics.com
Contact: +971569367006
Contact: +971569367006
Please include:
- Your full name and contact number
- Order number and delivery date
- Description of the issue
- Supporting images or videos
Our Commitment
We value the trust you place in Dr. Shahid Aesthetics.
Every product is packaged, sealed, and inspected with care to ensure it meets the highest standards of quality and hygiene.
In the rare event that a product does not meet expectations, we are here to make it right.
Every product is packaged, sealed, and inspected with care to ensure it meets the highest standards of quality and hygiene.
In the rare event that a product does not meet expectations, we are here to make it right.